1. We ONLY accept cancellation notices via this cancellation form. You cannot cancel your
account via email or phone, no exceptions.
2. Accounts less than 30 days old, will receive a full refund on the hosting fees minus any setup fees and/or
domain registration fees.
3. Annual hosting accounts, including renewals after 30 days are non-refundable.
4. Any domains registered on your behalf at the time of your order are subject to a domain
registration fee of $20. You retain ownership of the domain.
5. All monthly service accounts require a 30 day notice, no exceptions.
6. If you have a dispute about a charge, we urge you to call us (800-446-7846) before disputing the charge with your
credit card company. We'll resolve any issues immediately. Charge backs are taken seriously and are automatically referred to a collections agency.
Cancelations are normally processed within 48-72 hours.
For more information, please read our terms of service.